thynkWISE — Simple is Always SmartColdCall

THYNK Assist Support

Help with installation, sign-in, microphone access, live transcripts and mandatory call wrap-up.

Before contacting support

  1. Confirm Chrome is version 116 or newer.
  2. Open the extension popup and confirm the platform URL and client ID.
  3. Sign out and sign in again if the session has expired.
  4. Check Chrome Site Settings if microphone access was denied.
  5. Complete the pending call disposition before requesting another lead.

Floating launcher and website click-to-call

Enable the launcher from the signed-in extension popup and approve Chrome's optional website access prompt. The launcher detects explicit tel: links only. Minimise it with the minus button or disable it from the popup. A tracked website call still requires wrap-up before another call can begin.

Transcript expectations

Two-sided transcription requires a supported browser softphone or provider transcript stream. A normal handset or tel: call cannot expose the other party's audio to Chrome. When the panel reports built-in speech recognition, only the rep microphone is being transcribed.

Get help

Contact your organisation's THYNK administrator first, because they control your account, calling providers and data policies. For product support, send the extension version, Chrome version, time of the issue, visible error message and call ID through partner@thynkwise.co.in. Never send passwords, OAuth tokens or provider keys.

Read the THYNK Assist Privacy Policy.

THYNK Assist Support