THYNK Assist Privacy Policy

What THYNK Assist does

THYNK Assist is a work calling companion provided by thynkWISE. It lets authorised users view assigned leads, start calls, receive live transcription and AI coaching, and complete required call outcomes. Your organisation controls whether these features are enabled.

Data we handle

• Account identity, authentication tokens, role and tenant membership.
• Assigned lead and campaign details needed to conduct a work call.
• Phone values from explicit tel: links you choose to call through the optional website launcher.
• Microphone audio and, on supported browser calls, the carrier's remote media stream or audio from the active call tab.
• Live and final transcript text, coaching requests, call summaries and outcomes.
• Operational diagnostics such as connection state and failed API requests.

How we use the data

We use this data only to authenticate you, provide your calling queue, transcribe an active call, generate work-related coaching and summaries, enforce call policy, save the outcome you confirm, secure the service, and diagnose reliability issues. We do not sell personal data or use call or browsing data for advertising.

Audio, transcripts and AI providers

Audio processing starts only during an eligible call after you accept the extension disclosure and Chrome grants the required permission. The extension does not store raw audio itself. Depending on your organisation's configuration and call route, audio or transcript text may be processed by configured telephony, speech-to-text and AI providers solely to provide the requested calling-assistance features. Browser Speech Recognition may be used as a microphone-only fallback.

Storage and retention

The extension stores its platform configuration, OAuth tokens, consent record and active wrap-up state in Chrome extension storage. Access to server-side call and transcript records is scoped to your organisation and role. Server-side retention is controlled by your organisation's policy and applicable legal obligations. Signing out removes local OAuth tokens; uninstalling the extension removes its local extension data.

Your choices

The floating website launcher is off by default. You may enable it by granting optional HTTPS website access and disable it again from the popup. It detects explicit tel: links and does not scan arbitrary page text. You can also decline microphone permission, stop a call, sign out, or uninstall the extension. Where transcription is unavailable or not permitted, the extension must not claim that live assistance is active. Contact your organisation's administrator to request access, correction, export or deletion of server-side records, subject to applicable retention duties.

Your acceptance is stored locally against your signed-in THYNK user and the current disclosure version. It is requested once for that user unless the disclosure materially changes. A different user signing in on the same browser must make their own choice.

Security and limited use

Data is transmitted over encrypted HTTPS or WSS connections. Provider credentials remain on the server; the extension receives only short-lived tokens where required. Our use of information received through browser and platform APIs is limited to providing or improving THYNK Assist's disclosed calling-assistance purpose and complies with the Chrome Web Store User Data Policy, including its Limited Use requirements.

Contact

For privacy or data requests, contact your organisation's THYNK administrator or use the thynkWISE contact channel at partner@thynkwise.co.in.